Host Sponsors

Build Mountain Resort Business.

The invitation-only event brings together active planners with mountain resort suppliers for general sessions, preset appointments, quality networking and planned activities.


Planners who attend Connect Mountain | Incentive have the business suppliers need. The event is the business marketplace where RFPs are placed, dates are secured and relationships are developed for future business. It’s the perfect blend of work and relaxation at Fairmont Chateau Lake Louise in Lake Louise, Alberta, Canada.





An education conference and appointment-only program for suppliers who represent mountain destinations looking for group business in winter (ski) and summer (hiking, fishing and golf)



2019 Agenda

Subject to Change

Wednesday, March 20
3-5 p.m.Registration
4-5:15 p.m.Orientation and Education Session: Travel Tech and Tools to WOW Your Clients
EveningReception and Dinner
Thursday, March 21
7-7:30 a.m.Wellness Session
7:30 a.m.Continental Breakfast
8-9:30 a.m.Marketplace Appointments
9:45-10:45 a.m.General Session: Contract Killers: Negotiating Critical Clauses
11 a.m.-12:30 p.m.Marketplace Appointments
12:30-1:30 p.m.Networking Lunch
2-5 p.m.Winter Olympics Activity
6:30 p.m.Sleigh Ride to Brewster Dance Barn and Evening Reception
Friday, March 22
All DayFree Day and Departures



2019 Speakers

Shannon DeSouza
Heather Reid
Recently named to Connect Corporate’s 40 Under 40 list, Shannon has over a decade of unparalleled experience in the events and technology industries, working with innovative start ups such as Eventmobi, Attendease and CSS in strategic sales and marketing. A successful entrepreneur, Shannon founded her own events company, which she ran for ten years until its acquisition in 2015. Today, Shannon focuses her expertise in the event technology realm as a lead generation and strategic growth expert. Heather Reid is the founder and CEO of Planner Protect, Canada's only consulting agency dedicated to reviewing and negotiating balanced event contracts. To date, Planner Protect has saved international clients more than $8.25 million in real costs and reduced risk. With more than 25 years' experience as an independent event planner, Heather helps event hosts and industry professionals negotiate balanced contracts using contract reviews, educational videos, webinars and training workshops.

2019 Education

Subject to Change

Wednesday, March 20
4-5:15 p.m. | Orientation Education

Presented by Shannon DeSouza

As incentive meeting planners, you are always on the go, so it is completely understandable if you feel overwhelmed with the constantly changing tech landscape. Join this session to learn about how to streamline your time and increase personal productivity—but most importantly, share travel tech tools, tips and secrets that will make you look like a superstar with your clients! Power boost your business and retain your clients—this is not a session to be missed.

Download the Presentation

Thursday, March 21
9:45-10:45 a.m. | General Session

Presented by Heather Reid, ARCT MSc

One-sided indemnification, termination and cancellation clauses (to name a few!) can be "contract killers" for event hosts! Contract clauses, written by the venue's legal counsel to shift financial risks and logistical burdens to event hosts, are sorely misunderstood and, therefore, poorly negotiated. Knowing the right questions to ask to strike balance is essential to protecting your event!


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